Support
Systancia team offers various services to answer your questions.
Systancia FAQs
In this area, you will quickly find a solution to your problem in the form of frequently asked questions received by the Systancia teams.
How do I get tech support for AppliDis products?
If you do not hold a maintenance contract, you can submit your question directly on line. If you have a maintenance contract, you can reach a technical support engineer on +33 (0)3 89 33 58 26, or by sending an email to support@systancia.com.
What are the opening hours for Systancia technical support?
Systancia technical support is open from 8:30am to 6:00pm (GMT+1) from Monday to Thursday, and from 8:30am to 5:00pm on Friday, apart from public holidays.
What are the requirements for accessing downloads for fixes or updates?
To access downloads for fixes or updates to AppliDis products, you must be connected to the Systancia Extranet. If you do not yet have a login for this, please request one directly on line.
How do I download a version of the AppliDis product?
You can request a trial version directly on line from the "trial version request" page, or by contacting the "Systancia sales team".
