Systancia FAQs

How do I get tech support for AppliDis products?

If you do not hold a maintenance contract, you can submit your question directly on line. If you have a maintenance contract, you can reach a technical support engineer on +33 (0)3 89 33 58 26, or by sending an email to support@systancia.com.

What are the opening hours for Systancia technical support?

Systancia technical support is open from 8:30am to 6:00pm (GMT+1) from Monday to Thursday, and from 8:30am to 5:00pm on Friday, apart from public holidays.

What are the requirements for accessing downloads for fixes or updates?

To access downloads for fixes or updates to AppliDis products, you must be connected to the Systancia Extranet. If you do not yet have a login for this, please request one directly on line.

How do I download a version of the AppliDis product?

You can request a trial version directly on line from the "trial version request" page, or by contacting the "Systancia sales team".

How can I get a licence renewal?

Please note that this is done by our Sales team, and not by our Support team. The best solution is to request it directly through Systancia's Extranet by using the following link: http://www.systancia.com/activation-licenses

Why should I migrate to AppliDis Fusion V4 SP1?

Several reasons can justify this change such as the support of new server and client OS as well as the addition of new functionalities and patches.

What is the migration process?

You will find our migration guide on the Extranet. We also advise you to contact our Sales team as they will help you with this process: sales@systancia.com or +44 (0)20 3009 3091.

How are product updates taken into consideration?

As a software publisher, we do not guarantee any specific product update or availability date. Each request for a product update is assessed and signed-off by our Product and Research & Development teams. A roadmap is then defined according to our customer and market needs.